(617) 340-2163 tailwaggerz@hotmail.com

FAQs

Clients generally have questions prior to requesting Tail Waggerz’ services. We have consolidated many of the frequently asked questions here. If you do not see an answer to a question you have, please contact us at 617-340-2163 (Daycare & Boarding) or (617) 467-4664 (Grooming & Retail).

Can I come see your facility?
For many years, Tail Waggerz offered brief facility tours on Saturdays. Unfortunately due to how popular our services have become, and consequently how busy we now are, we no longer offer formal meet-and-greet opportunities.

We do however regularly go live on social media, where we post an abundance of photos and videos on both Facebook and Instagram. We feel this is in many ways a better depiction of what day-to-day life at Tail Waggerz is like.

We ask our potential new customers to be understanding. Our focus is on caring for the dogs rather than putting them on display. Back when we only had a couple dogs, shuffling them around in order to show our facility to visitors was minimally disruptive. However, now that we are busy on weekends, it is simply not fair to the dogs to be moved around in order to show someone a vacant space. Additionally, we often no longer have a the surplus space to move our dogs during tours. Therefore, showing the facility would mean putting all the dogs together in one room, and, depending on the number of dogs, this is not only unfair, but unsafe.

We hope everyone can appreciate that when their dog is in our care, we would never compromise their safety or happiness in order to accommodate the requests of prospective clients. Simply put, your dog comes first, and people come second. 🙂

How do you "interview" the dogs?

We consider the first day of daycare the evaluation day. This day MUST BE SCHEDULED and your dog must arrive at 7:00am, the moment we open. This gives your dog the opportunity to acclimate to the daycare environment prior to the majority of daycare dogs arriving. Think of it as being the new kid in school; you don’t want to be new and be late! Because this is a required service, it is FREE OF CHARGE!

If you are having your dog evaluated for boarding, we require AT MINIMUM three full days of daycare, as well as a potential boarding (overnight) evaluation before your dog is considered for boarding eligibility. It is imperative that all the dogs in our care are very comfortable and familiar with us prior to boarding. We do not allow dogs to be evaluated and then boarded the next night, and frankly we feel owners shouldn’t want to leave their dogs overnight in an unfamiliar environment anyway.

Please see our enrollment page for more information on getting started.

I can’t find your place, where exactly are you located?
We are in the rear building at 217 California Street. As you drive down California St., you will see a flashing yellow light. At this light, turn toward FORTE MEMORIAL PARK. Tail Waggerz is located on the right hand side where you see cedar wood fencing. If you are still having trouble finding us, please call at 617-340-2163.
Can I come and observe my dog playing?
Unfortunately, no. As much as we would love to offer that service, it is our responsibility to supervise the dogs in our care. The staff needs to concentrate on the dogs and their needs. Customers observing the dogs would be distracting to our staff and very disruptive to the dogs.
What time do you close?
Weekday pickups are between 3:00 p.m.-9:00 p.m. Weekend pick ups are between 3:00 p.m. and 6:00 p.m.

We do not allow any pick ups or drop offs outside of business hours.

What happens if I am late to get my dog?
We usually give people five minutes leeway if they have contacted us to let us know they are running late and ask that they not do it over and over.

If a customer is unable to pick up their dog from daycare, it’s no problem for us. We are happy to have them stay overnight with us. In this event, your dog will be provided dinner and a warm bed. We have overnight staff on duty each night, so your dog will never be left alone.

Where do the dogs sleep?

All dogs sleep on comfy dog beds! Each night we convert our office into our sleepover room. With a staff member in the same room as the dogs all night long, you can enjoy your vacation and rest assured that your dog is both safe and comfortable. With lots of dog beds, cots, and cozy blankets your best friend is free to sleep wherever he or she likes. Most often they cuddle up with the buddies they made during their long day of running, playing, chasing, and wrestling. All dogs staying with us for boarding are automatically enrolled in our daycare program for a ton of fun while you are away.

My dog isn’t fixed, can they come for daycare?
All dogs that attend boarding/daycare or dogs that are groomed at Tail Waggerz must be spayed/neutered by the age of eight months. Case by case exceptions may be made specifically for large breed dogs who must be fixed later in life for medical reasons. If any undesired behaviors arise at any point that are associated with your dog being intact, service will be immediately suspended until your dog has been fixed.
Can we come play with the pups when we drop our dog off?
No. For safety reasons, customers and their children are prohibited from entering the doggie play areas.
When I drop my dog off for boarding what should I bring?
Please only bring enough food for the duration of the stay packed in zip-lock bags.

We have limited storage for food, and we use our bins that fit together neatly.
PLEASE DO NOT BRING TUPPERWARE. ALL TUPPERWARE WILL BE IMMEDIATELY DISCARDED AND YOUR DOG’S FOOD WILL BE TRANSFERRED INTO APPROPRIATE PACKAGING. ALL EXTRA FOOD WILL BE DISCARDED OR DONATED UPON ARRIVAL IF TOO MUCH FOOD IS PROVIDED FOR BOARDING.

Please be sure to write your dog’s name on the bags and provide written instructions on the amount and frequency of meals.

Non-typical dietary needs can usually be accommodated; however, a fee may be applied.

217 & 227 California St.
Newton, MA 02458

(617) 340-2163 (Daycare & Boarding)
(617) 467-4664 (Grooming & Retail)

Grooming & Retail:
M - F: 9am - 6pm | S&S: 9am - 5pm

Daycare & Boarding:

Weekday Drop offs: 7:00am - 9:30am
Weekday Pick Ups: 3:00pm - 9:00pm
Weekend Drop offs: 8:00am - 9:30am
Weekend Pick Ups: 3:00pm - 6:00pm

217 & 227 California St.
Newton, MA 02458

(617) 340-2163 (Daycare & Boarding)
(617) 467-4664 (Grooming & Retail)

Grooming & Retail:
M - F: 9am - 6pm | S&S: 9am - 5pm

Daycare & Boarding:

Weekday Drop offs: 7:00am - 9:30am
Weekday Pick Ups: 3:00pm - 9:00pm
Weekend Drop offs: 8:00am - 9:30am
Weekend Pick Ups: 3:00pm - 6:00pm