FAQs

While we would love the opportunity to showcase our facility, for the safety of all the dogs in our care as well as our customers, only our trained canine care professionals are permitted behind our lobby counter. Additionally, having a “stranger” enter the room causes many of the dogs to become overly aroused and can create a potentially dangerous energy level within our pack. Because of the level of excitement that dogs display when a new person arrives we even have to very carefully coordinate our shift changes. We hope our customers can appreciate that although we would love to have everyone come in and play with all the dogs, our top priority is safety and we of course would never prioritize potential new business over the wellbeing of the dogs in our care.

We consider the first day of daycare the evaluation day. This day MUST BE SCHEDULED and your dog must arrive at 7:00am, the moment we open. This gives your dog the opportunity to acclimate to the daycare environment prior to the majority of daycare dogs arriving. Think of it as being the new kid in school; you don’t want to be new and be late! Because this is a required service, it is FREE OF CHARGE!

If you are having your dog evaluated for boarding, we require AT MINIMUM three full days of daycare, as well as a potential boarding (overnight) evaluation before your dog is considered for boarding eligibility. It is imperative that all the dogs in our care are very comfortable and familiar with us prior to boarding. We do not allow dogs to be evaluated and then boarded the next night, and frankly we feel owners shouldn’t want to leave their dogs overnight in an unfamiliar environment anyway.

Please see our enrollment page for more information on getting started.

BOARDING
Weekday pickups are anytime until 7:00 p.m.
Weekend pickups are between 3:00 p.m.-5:00 p.m.
No weekend pickups between 10:00 a.m.-3:00 p.m.

We do not allow any pick ups or drop offs outside of business hours.

If a customer is unable to pick up their dog from daycare, it’s no problem for us. We are happy to have them stay overnight with us. In this event, your dog will be provided dinner and a warm bed. We have overnight staff on duty each night, so your dog will never be left alone.

All dogs sleep on comfy dog beds! Each night we convert our office into our sleepover room. With a staff member in the same room as the dogs all night long, you can enjoy your vacation and rest assured that your dog is both safe and comfortable. With lots of dog beds, cots, and cozy blankets your best friend is free to sleep wherever he or she likes. Most often they cuddle up with the buddies they made during their long day of running, playing, chasing, and wrestling. All dogs staying with us for boarding are automatically enrolled in our daycare program for a ton of fun while you are away.

PLEASE DO NOT BRING TUPPERWARE. ALL TUPPERWARE WILL BE IMMEDIATELY DISCARDED. We have limited storage for food, and we use our bins that fit together neatly.

Non-typical dietary needs can usually be accommodated. Please see (Link to Med and Diet Fee’s Page) for more information on associated fees.